Buckley Veterinary Hospital accepts payment via cash, check, Mastercard, Visa, or CareCredit. Payment is required at the time services are rendered. We provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges.

CareCredit®

CareCredit® is North America’s leading medical payments program. CareCredit lets you say yes to the best treatment for your pet immediately, and pay for it over time with low monthly payments that fit easily into your budget.

CareCredit works just like a regular credit card, but without high interest rates, annual fees, or pre-payment penalties. CareCredit offers no-interest and low-interest payment terms, zero hidden fees, and low minimum monthly payments. You can use your CareCredit card for all your pet’s follow-up care as well as annual exams and vaccines, so you can spend more quality time with your family pet.

With CareCredit you can:

• Enjoy low minimum monthly payments
• Get a no-Interest payment plan for any treatment amount
• Start your pet’s treatment immediately

Learn more by visiting www.carecredit.com/vetmed or call us for details.

We, at Buckley Veterinary Hospital, understand that sometimes you need to cancel or reschedule your appointment. However, when you do not call-in advance to cancel your appointment, you may be preventing another pet from getting much needed medical treatment.

A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments and ask that you give us a call when you are unable to keep your appointment. As a courtesy, we provide reminder texts, emails and/or phone calls before your appointment.

Missed appointment policies are outlined below.

Late Arrival Policy: We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment contributes to decreased quality of care. Therefore, a client that arrives 15 minutes or more late to their scheduled appointment will be rescheduled. We apologize for any inconvenience this might cause.

Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. If it is after hours, please leave a text message or message on the hospital voicemail

Appointment No Show Policy: A “no show” is a client who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show”.

* The first time there is a “no show”, we will contact you via phone/text/ email to inform you of the missed appointment and remind you of our “no show” policy. You will be required to prepay the $79 exam fee per pet to schedule another appointment which will be put towards that visit. ***If you are a new client and miss your scheduled appointment without notifying us by phone, text, or email beforehand, you will be automatically removed from our client list and unable to book future appointments. ***

* A 2nd occurrence will result in no refund of the $79 deposit. You will be able to reschedule one final prepaid appointment at an additional $79.

* The 3rd occurrence within one year will result in you being removed from our client list and unable to book future appointments with our veterinary practice.

*We appreciate your patience, understanding and support in these trying times.

Thank you for entrusting us with your pet’s health.